Initial Point of Contact for any dispute.
If you have any reason for concern or a complaint regarding
our services, please call Mr. Rick Rigoni (Operations Manager)
on 03 9510 6999 or email him on rickr@moneyideas.com.au
Investigating your complaint
Any person who is involved in the subject matter of the
complaint will not investigate your complaint. We will allocate
a Complaints Officer to access any documents and or records
(including computer systems) as may be necessary to properly
investigate your complaint.
Money Ideas Australia is a full member of the Mortgage
Industry Association of Australia and a member of the Credit
Ombudsman Service Limited (COSL), ACN 104 961 882.
Timeliness
Money Ideas will provide a written acknowledgement of receipt
of your complaint within 30 days, unless your complaint
is otherwise resolved in the meantime.
Written response to consumer
Money Ideas will give a written response to your complaint,
which will include reasons for reaching a particular decision
on the complaint that adequately address the issues that
were raised in your complaint. Where practicable, Money
Ideas response will refer to applicable provisions in legislation,
codes, standards or procedures.
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